Refund policy

MOBKILISHI products are sealed, ready-to-eat beef snacks made to the highest hygiene standards. For food safety reasons, we cannot accept returns once an item has been opened or consumed.

We offer refunds or replacements only if:

• You receive the wrong item or quantity.

• Your order arrives damaged or defective.

• The parcel is lost in transit and confirmed by the courier.

To request a refund or replacement, please contact us within 7 days of receiving your order at support@mobkilishi.co.uk, including your order number and photo evidence.

Refunds are processed within 5–7 working days once verified.
Thank you for choosing MobKilishi — authentic flavour, handled with care.